Privacy policy

 

Last updated: August 28, 2026

FRED & CO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a convenient and secure shopping experience (the "Services").

FRED & CO is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we handle personal information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Payment and transaction information, including payment method, payment confirmation, transaction details and other information required to process your payment. Payment information may be processed securely by Shopify and our payment service providers.
  • Account information, including your account details, preferences and settings where applicable.
  • Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your previous transactions with us.
  • Communications with us, including information you provide when contacting us about an order, product, return, exchange or customer service enquiry.
  • Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
  • Usage information, including information about how and when you access, browse and interact with our website and Services.
  • Marketing preferences, including whether you have chosen to receive promotional communications from us.

How We Collect Personal Information

We may collect personal information:

  • Directly from you, including when you place an order, create an account, subscribe to marketing communications, contact us or otherwise provide information to us.
  • Automatically through the Services, including through cookies and similar technologies when you visit or interact with our website.
  • From service providers, including Shopify, payment processors, shipping and fulfilment providers, analytics providers and other providers that assist us in operating our business.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for purposes including:

Providing and Improving Our Services

We use personal information to:

  • Process and manage orders and payments.
  • Arrange shipping, delivery and fulfilment.
  • Process returns, refunds and size exchanges.
  • Provide customer service and respond to enquiries.
  • Maintain customer accounts where applicable.
  • Remember preferences and improve your shopping experience.
  • Improve our website, products and Services.

Marketing and Advertising

Where permitted by law and according to your preferences, we may use your personal information to send you information about FRED & CO products, offers, promotions and other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to your orders, payments, deliveries, returns or customer account.

Security and Fraud Prevention

We may use personal information to:

  • Provide a secure shopping and payment experience.
  • Detect, investigate and prevent fraudulent, illegal or malicious activity.
  • Protect our customers, business, website and Services.
  • Verify transactions and account activity where appropriate.

Communicating With You

We may use your information to communicate with you about:

  • Orders and payments.
  • Shipping and delivery.
  • Returns, exchanges and refunds.
  • Product or sizing enquiries.
  • Customer service matters.
  • Important changes affecting our Services or policies.

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulatory requirements.
  • Respond to valid legal processes or requests from authorised government or law enforcement agencies.
  • Establish, exercise or defend legal rights.
  • Enforce our Terms of Service or other policies.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services.

This may include disclosure to:

  • Shopify, which hosts and supports our online store.
  • Payment service providers that securely process customer payments.
  • Shipping, delivery and fulfilment providers that assist us in delivering orders.
  • Technology and cloud service providers that support our website and business systems.
  • Analytics, marketing and advertising providers, where applicable and permitted by law.
  • Professional advisers and service providers, where reasonably required for business, accounting, legal or compliance purposes.
  • Government authorities, regulators or law enforcement agencies, where disclosure is required or permitted by law.

We may also disclose information when you specifically request or consent to us doing so.

If our business is involved in a merger, acquisition, restructuring, sale or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve Shopify's services and enable us to operate our online store.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside Australia.

Shopify may also process certain information independently in accordance with its own privacy practices.

You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers, including Shopify, may use cookies and similar technologies to operate and improve our website, remember preferences, understand how customers use our Services, provide relevant functionality and, where applicable, support marketing and advertising.

Your ability to manage cookies may depend on your browser, device and the privacy controls made available through our website.

Disabling certain cookies may affect some website functionality.

Third-Party Websites and Links

Our Services may contain links to websites, services or platforms operated by third parties.

If you follow a link to a third-party website or service, its own privacy policy and terms will apply.

We are not responsible for the privacy, security, accuracy or practices of third-party websites or services that are not operated or controlled by FRED & CO.

Children's Privacy

Our products may be intended for children, but our online store and Services are intended to be used by parents, guardians and other adults.

We do not knowingly seek to collect personal information directly from children.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and, where appropriate, delete the information.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Please do not send sensitive or confidential information to us through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services.
  • Manage orders, returns and customer relationships.
  • Meet legal, accounting and regulatory requirements.
  • Resolve disputes.
  • Prevent fraud and protect our legitimate business interests.

When personal information is no longer reasonably required, we will take appropriate steps in accordance with applicable law.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights relating to the personal information we hold about you.

These may include the ability to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of certain personal information where applicable.
  • Manage your marketing communication preferences.
  • Raise a concern or complaint about how your personal information has been handled.

We may need to verify your identity before responding to certain privacy requests.

To make a privacy request, please contact us using the details provided below.

Marketing Communications

If you have subscribed to receive marketing communications from FRED & CO, you may unsubscribe at any time by selecting the unsubscribe option in our marketing emails.

You may still receive non-promotional communications that are necessary to manage your orders, payments, deliveries, returns or customer service requests.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside Australia.

As a result, personal information may be transferred to or processed in countries other than the country in which you live.

Where applicable, we and our service providers take measures designed to protect personal information in accordance with applicable privacy requirements.

Privacy Complaints

If you have a concern or complaint about how FRED & CO handles your personal information, please contact us and provide enough information for us to understand and investigate the matter.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and applicable Australian privacy laws apply, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC) for further information or to make a complaint.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements or privacy practices.

When we update this Privacy Policy, we will publish the revised version on our website and update the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy request or complaint, please contact:

FRED & CO
Email: support@fredco.com.au