Refund policy

 

At FRED & CO, we want you to feel confident when choosing school shoes for your child. We understand that finding the right fit for growing feet can sometimes be tricky, so we offer returns and size exchanges subject to the conditions below.

30-Day Returns

You may request a return or size exchange within 30 days of receiving your order.

For change-of-mind returns and size exchanges, shoes must be:

  • Unworn and unused
  • In their original condition
  • Returned with the original shoe box, shoe bag, spare shoelaces and any other included accessories
  • Free from marks, damage or signs of outdoor wear

We recommend trying shoes on indoors and on a clean surface until you are happy with the fit.

Size Exchanges

If the size isn't quite right, you may request an exchange for another available size within 30 days of receiving your order.

For an eligible first size exchange:

  • You are responsible for the cost of returning the original pair to FRED & CO.
  • Once the returned shoes have been received and approved, FRED & CO will cover standard shipping for the replacement pair within Australia.
  • The complimentary replacement shipping applies to the first size exchange only for that order.
  • Any additional size exchanges may require the customer to cover the applicable return and replacement shipping costs.

All size exchanges are subject to stock availability.

If your preferred replacement size is unavailable, you may choose another available size or request a refund for the eligible returned item.

Change of Mind

If you simply change your mind, you may request a return within 30 days, provided the item meets the return conditions above.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable, except where required by Australian Consumer Law.
  • Approved refunds will be returned to the original payment method.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you believe your shoes are faulty or damaged, or if we have sent you the incorrect item, please contact FRED & CO as soon as possible with your order details and, where appropriate, photographs showing the issue.

Your rights in relation to faulty goods are protected by the Australian Consumer Law.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Where required under Australian Consumer Law, FRED & CO will cover or reimburse reasonable return shipping costs associated with an eligible faulty, damaged or incorrectly supplied item.

Refunds

We aim to process approved refunds within 3–5 business days after the returned item has been inspected. Once your return has been received and inspected, we will let you know whether your return has been approved.

If approved, your refund will be processed to your original payment method.

Please allow additional time for your bank, card provider or payment provider to process and display the refund.

Items That Cannot Be Returned for Change of Mind

We cannot accept change-of-mind returns where shoes:

  • Have been worn outdoors
  • Show signs of wear, dirt, damage or misuse
  • Are not in their original condition
  • Are returned without the original packaging or included accessories

This does not limit any rights you may have under the Australian Consumer Law in relation to faulty or non-compliant goods.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of returning the item to FRED & CO.

For an eligible first size exchange, customers pay the cost of returning the original pair, and FRED & CO covers standard shipping for the replacement pair within Australia.

For faulty, damaged or incorrectly supplied goods, FRED & CO will cover or reimburse reasonable return shipping costs where required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law.

Contact Us

Before returning an item, please contact FRED & CO through the contact details provided on our website so we can assist you with the return or exchange process.